DENTAL WELLNESS STUDIO · INFORMATION & PRIVACY

Privacy Policy

How we collect, use and handle information submitted through our website, including contact and appointment enquiries.

Last updated: 27 October 2026

At Dr. Sharlene's Dental Wellness Studio, we respect the privacy and confidentiality of individuals who visit our website or contact us regarding dental services.

01. INTRODUCTION

This Privacy Policy explains how we collect, use and protect personal information submitted through our website, including contact and appointment enquiry forms.

We aim to handle personal information responsibly, in accordance with applicable Indian data protection laws and relevant healthcare confidentiality requirements.

02. Information We Collect

When you complete an enquiry or appointment request form on our website, we may collect the following information:

Full Name: To identify you and respond to your enquiry.
Phone Number: To contact you regarding your enquiry or appointment request.
Email Address: To communicate appointment-related information and respond to enquiries.
Sex: If provided, as part of the information collected through our consultation form.
Preferred Consultation Type: To understand the type of consultation you are enquiring about.

We may also receive other information you voluntarily provide when contacting the clinic by telephone or email.

03. How We Use Your Information

Information submitted through our website may be used to:

Respond to dental service enquiries.
Process and manage appointment requests.
Provide information about consultation availability and appointment scheduling.
Provide information about requested dental services.
Maintain necessary records of enquiries and related communications.
Comply with applicable legal and regulatory obligations.

Submitting an appointment enquiry does not automatically confirm an appointment. Our clinic may contact you to confirm availability and other relevant details.

04. Patient Privacy and Confidentiality

We recognise the importance of protecting personal information, particularly information relating to health and dental care.

Personal information submitted through our website will be handled confidentially and accessed only by authorised personnel when necessary for legitimate clinic-related purposes.

Patient records, clinical information, photographs, scans and treatment details will be handled in accordance with applicable professional confidentiality and data protection requirements.

Patient-identifiable information will not be used for website advertising, promotional testimonials or treatment-result displays unless such use is expressly permitted under applicable laws and professional regulations.

05. Consent and Communication

By submitting a website enquiry, you provide information so that we can respond to your request.

We may contact you using the phone number or email address provided to discuss appointment availability, consultation arrangements or your enquiry.

Providing information through our website does not constitute consent to receive promotional communications or to publicly disclose personal or medical information.

Where separate consent is legally required for a particular use of personal information, we will seek that consent in accordance with applicable requirements.

06. Information Sharing

We may share personal information, where reasonably necessary, with:

Authorised clinic personnel responsible for handling enquiries and appointment administration.
Service providers supporting website hosting, form processing or communications, subject to appropriate confidentiality and data protection safeguards.
Relevant authorities where disclosure is required or permitted by applicable law.

We do not authorise third parties to use patient information for unrelated promotional activities.

07. Data Security

We take reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration and disclosure.

These measures may include appropriate website security, restricted access to enquiry information and administrative safeguards.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

08. Data Retention

We retain personal information for as long as is reasonably necessary to manage enquiries, administer appointments, maintain required records and comply with applicable legal or regulatory obligations.

Information that is no longer required will be deleted, anonymised or otherwise securely disposed of, where appropriate and permitted by law.

09. Cookies and Third-Party Services

Our website may use essential technical features and third-party services to support its normal functionality.

Certain services, such as embedded maps, may be operated by external providers that process information in accordance with their own privacy policies.

Where non-essential cookies or analytics technologies are used, we will provide relevant information and obtain consent where required by applicable law.

10. Your Privacy Requests

You may contact our clinic to enquire about the personal information you have provided through our website.

Subject to applicable law, you may request access to, correction, updating or deletion of your personal information, or withdraw consent where the processing of your information relies on consent.

Certain information may need to be retained to comply with healthcare, legal or record-keeping obligations.

To submit a privacy-related request, please contact us using the details provided below.

11. External Websites

Our website may contain links to external websites or services, including mapping platforms.

We are not responsible for the privacy practices or content of third-party websites. We encourage visitors to review the relevant privacy policies before sharing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our website, information-handling practices or applicable legal requirements.

Any updates will be published on this page, along with the revised date.

13. Contact Information

For enquiries regarding this Privacy Policy or the handling of your personal information, please contact:

Dr. Sharlene’s Dental Wellness Studio

Level 2, Archana Hospital
Pandalam, Kerala, India – 689501

Phone: +91 94950 17067
Alternative Phone: +91 88487 17067
Email: drsharlenedentalstudio@gmail.com

You can contact us during our clinic’s working hours for assistance with privacy-related enquiries.

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